Membership FAQ

 

From 2021, we are asking all our new or renewal members to pay their membership by Direct Debit.

It's easier, quicker & safer!

 

The software we use to process Direct Debits is through GoCardless- an online recurring payments provider. We currently have nearly 250 members already on Direct Debits, but we would like everyone who uses online banking to move to this method of payment.

The New Process

  1. You set up the Direct Debit using the appropriate link on our online membership page (very quick and easy!)

  2. You will receive an email to confirm the setup of your Direct Debit mandate

  3. Payment is charged three working days after the Direct Debit was created

  4. The payment appears on your bank statement as a GoCardless transaction

You will receive emails from GoCardless for the following:

  • To confirm the setup of your Direct Debit mandate, or if the mandate should fail or is cancelled.

  • When you first set up a new Direct Debit mandate, an email will contain information to let you know the amount of your payments and how often they are collected.

  • If your subscription amount is changed or when a subscription expires or is cancelled.

Why are we changing to Direct Debit?


The COVID lockdown made us look at ways for people to pay membership electronically. In past years, we had a huge influx of paper membership forms every April and May when membership subs are due. The start of the summer is also when the bar gets busier- you may have experienced long queues whilst someone was filling in a paper membership form at the bar! Moving to electronic payments will simplify administration and help save paper.

Last year we also offered bank transfers. This proved difficult to administer as some people filled in the online membership form but didn’t send money or sent money without a reference so we were unable to reconcile a small number of payments.

What are the benefits of Direct Debit?

  • Quick and easy- takes less than a minute to set up on your mobile or PC/laptop

  • No more soggy paper forms on the bar!

  • Only need to set up once- no more renewal notices

  • Doesn’t matter what date you sign up- you will still get 12 months worth of membership

Are Direct Debits safe and secure?


Organisations using the Direct Debit Scheme go through a careful vetting process before they’re authorised, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by your own bank or building society.

In addition, the Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit.

Will I be reminded when payments are going to be taken?


For future payments you will not receive an email reminding you that the payment is going to be taken. When you first set up the Direct Debit, GoCardless will email you with the frequency and date of payments to be collected.

What if membership fees change in future years?


In future years, we may increase or decrease the cost of membership fees. If the amount changes, you will receive an email notifying you of the new amount to be collected at least 10 days before payment is to be collected.

What if I move house or bank account?


Please let us know if you change your home address or bank account so we can cancel your Direct Debit. Once 12 months has passed, we will email you a new link to set up a new plan.

How Do I Cancel?


You can cancel any time by asking your bank (this can be easily done depending on your banking app.) Alternatively you can message us on the ‘contact’ page of our website and we can cancel it for you.

I don’t do online banking!


Bar staff will encourage you to sign-up to Direct Debit from your mobile but we appreciate that not everyone is comfortable or has the facilities to do online banking. If this is the case, we will offer paper membership forms and payment can be taken by cash or card over the bar.

Will I get a membership card?


Once your Direct Debit is set up and payment is taken, the next time you are at the bar a member of staff will issue you with a membership card so you can get member discounts on all alcoholic drinks.

If you forget your card our staff can find your account on our til system using your name but this search process slows service so please try and remember to bring your membership card with you!

Why should I be a member?


Membership entitles you to a big discount off our alcoholic drinks and access to exclusive offers and priority tickets to club events. It helps us upgrade club facilities, provide excellent junior coaching, and it is a vital income stream for the club finances.

I have more questions!

If you have more questions regarding membership, or anything about the club in general, please send us a message from the 'contact' page.

Thanks!

Become a member today

Save at least 60p off alcoholic drinks!